WHY DID I BANK WITH FNB?????? MORE **** AND MORE TROUBLE THAN ITS WORTH!!! I'M ABSOLUTELY FED UP

I was literally about to give FNB a warm rating and remove my previous complaints but I see its a different day and same bull****. I came here initially because R415 had been taken from account **********ly and I was struggling to get FNB to HELP me reverse this *****, my card was cancelled inadvertently without my permission. They finally responded promising to issue me a new card and reverse the funds which were ****** from my account. Today I find that the R415 has again been taken from my account and now it sits in a negative position. I'm literally at my final straw with FNB, why have you as my bank if something as simple as a reversal isn't handled correctly??????? Worst of all the secure chat bankers are useless in helping telling me that the service provider debited my account again, but how considering my card has changed???????????????????? I'm truly disappointed and I will be closing my account at the end of this cycle I can no longer take this bull**** from FNB