Why consultants sends me to your branch if FNB is supposed to be digitally advanced

SO Much for helping business I have spent 1 hour calling and getting the phone put down by *********** call center operators who tell me to go to my branch?? Do the managers of these people not train them? I bank with FNB to avoid going to the branches now I get told to go there. Please someone with common sense give me a call. I get no response to the chats in my profile to my "Team of Bankers" Its a joke. Also My problem is that the bank just removed and changed things on my online profile with no authorization by me. I no longer trust them with my money!