Why ask how can you help if you don't intend to

Exactly a week ago I was at K90 Boksburg and needed to draw cash out of my FNB Corporate silver credit card. The only ATM close was Standard Bank. The ATM went through the whole process but at the end didn't give the funds only a message on the screen \ TRANSACTION CANCELLED DUE TO A TECHNICAL PROBLEM PLEASE TRY AGAIN LATER"I tried all the machines with the same result. After I left to seek another ATM I received an SMS indicating that the withdrawal had gone through. I went straight home and contacted FNB ***** division who informed me they could not assist as I had my card in my possession and I must contact FNB card division for assistance during office hours. I did exactly that but was transferred from one division to the next with no assistance whatsoever. I eventually spoke to a lady by the name of MPHO who told me the transaction would reverse itself in a day or two. I left it for the next two days but still the amount shows pending on my card account. I submitted a complaint via online banking received a message someone will contact me within 24 hrs but nothing. THIS NEEDS TO BE SORTED QUICKLY AS IT IS CLEAR ATM WITHDRAWAL ERRORS DON'T TAKE SO LONG TO RECTIFY."""