Why are your customers doing your JOBS?????????????????????

<p>Dear FNB</p> <p> </p> <p>My 70ish year old grandmother is in an absolute state of panic.... Why you may ask...</p> <p> </p> <p>Well apparently because even though I took a declaration I downloaded from your website, to Westgate branch that was not good enough so I filled one in in the branch but that still not good enough because now almost 2 moths later your consultants (Nelly Nkoane and Sithembiso Ndlovu) are threatening to close her account becuase the documents I handed in at the branch never got scanned in.</p> <p> </p> <p>This is absolutely unacceptable treatment of your Senior Citizen clients all because your branches cannot do thier jobs.</p> <p> </p> <p>How does this now become your clients problem????? Why are these consultants not contacting the Westgate branch for the documentation????????? Why why why FNB????? Sort your staff and stop bugging the client for stuff we've given to you already!!!!!!!!!!!!!!!!!!</p>