Why are you making it so difficult to bank with you?

Why are you making it so impossible to effectively bank with you?

Either you wait hours on secure chat and the chat keeps disconnecting, being redirected to another consultant and having to start all over again or you phone a call centre and speak to a computer??? Where is the human element?? You don't want to speak to your clients, because we should use the app or look at FAQ's, what?

None of my queries are being resolved? Ref one of the queries: OPP-***-CVOM8 - still no feedback from the bank after speaking to three consultants on secure chat?? Do you know how many hours of productivity waisted in performing a simple task such as: Increasing an overdraft Asking for Covid Loan terms and calculations Asking about savings pocket options etc. etc.

I tried to call the Mall at Carnival branch this morning in a final attempt to make an appointment with the bank and just view my banking profile holistically with a HUMAN so one may gauge the effectiveness of how you bank and how to best manage all linked accounts as well as active facilities with the bank. I have been on the phone since 09h14, no one can connect me with the branch and when I send mails, they are returned and I keep being redirected to the call centre.

I tried the following numbers: *** (call centre) *** (call centre) *** (call centre) *** (number not in use)

Mail addresses: *** *** Returned with message: Your message couldn't be delivered. When Office 365 tried to send the message, the external email server returned the error below. This is probably due to a problem or policy setting on the recipient's email system.

Why are you making it so blatantly difficult and time *****ing to deal with you?

I pay rates for a reason and that you don't mind deducting from my account and upgrading my accounts for better service or premier suite of bankers. Please show me where these premier bankers of assistance are????

Please assist me to make an appointment with the bank that now again stole a hour out of my day with nothing to show for it.