Why are my funds in your custody not protected as undertaken?

I do not have constant access to my email, never had. InContact sms's were always my primary notification method since it's inception and it worked. Reported on 15 th January at 12H37 that I am not informed of all transactions on my account by InContact SMS. At 08:26 on 16 th January had a call from Nathi from FNB confirming that he could see that 3 InContact sms's were in fact not sent and he would escalate. Today 19 January exactly the same happens. Two transactions. On one I received sms as well as email later. On second, no notifications at all. The objective with these services is to prevent unauthorised transactions slipping through. FNB IS THIS THE LEVEL OF YOUR COMMITMENT TO ENSURE MY FUNDS IN YOUR CUSTODY IS PROTECTED???