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b.vanderwatt b.vanderwatt
1 reviews | Active since Jul 2016
28 Feb 2019, 17:04
Why am I paying for your negligence?
Good Day
Tried phoning your customer care, no answer.
A debit order went of my account that was scheduled for the 28th of each month, on the 27th.
This is a day early and therefore there was no funds in this account.
On top of this adding to my record, you also charged me a penalty of R100.
This is unacceptable.
Please advise how this can be rectified.
If not rectified, I will change my bank.
Your urgent assistance is greatly accepted.
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Replies (1)
FNB (First National Bank)'s replyOfficial
01 Mar 2019, 09:01Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Mar 2019, 09:01
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)