ZM
Zinhle M
1 reviews | Active since Jul 2009
30 May 2019, 15:45
Why am I being charged if I have allocated visits?
From November last year I have been asking FNB why they charge me for slow lounge visits when i still have allocated ones and there is no answer. They keep on saying they are escalating but no feedback at the end of the day. I have used lots of money being transferred and at the end of the day no solid answer. Can someone tell me what must happen for my query to be resolved?
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FNB (First National Bank)'s replyOfficial
30 May 2019, 16:44Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 May 2019, 16:44
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
***