1 reviews | Active since Aug 2016
Who will be held responsible?
<p>My aunt recently opened a new account with FNB whom she's been banking with for a few years now. We've discovered in May that someone in her house have been *****ing from her since 2014. We contacted her lawyers who then advised us she must change her account and that's why she opened a new account. We then asked the consultant Not to activate any cellphone banking or internet banking facilities. This month we went back to ask for a statement(on the new account) and we discovered that this person has access to her money and took more than a R1000 out of her account. My question "Who will be held responsible for this now?!?"</p>
Good day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your aunt's account or ID number to enable us to assist.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: 087 ********** (option one)
Good day,
We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with your aunt's account or ID number to enable us to assist.
Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: 087 ********** (option one)