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Mokgadi M

1 reviews | Active since Dec 2011

03 May 2018, 11:41

Who stole the R500?

It is the 3rd day of a new month. Your Mall of The South branch tried helping me, bless their souls but I am still at the same place I was. Theunis Botha who is a supposed senior manager of Hammond and Pole says YOU FNB are the ones not allocating my amount because they paid it to you guys on 3 April, the day I made my payment. Your agents have been of no help except to give me the internal account number (grateful for that).

Theunis Botha says he cannot give the FNB agent or myself the name of the FNB agent who they liaise with, the one who supposedly caused the payment to not show on the FNB system. I cannot be sending proof of payments to people who won't even do anything about it.

Who is going to be paying for my accumulated interest? Who is going to refund the parking money, the printing paper, the data, the airtime because FNB did not allocate a payment made by Hammond and Pole on the day I made the payment according to Theunis Botha?

How do you guys use a company that is *********, zero integrity, *********** and have zero EQ??? You deal with people yet don't know how to handle people? This is reeking of ********.

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2018, 12:19
Official

Good day Mokgadi,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

MM
Mokgadi M's update11 May 2018, 17:31
Reviewer Update
Hallelujah! After so much drama, Mr Suveer Hiva (sp) was excellent in handling this matter. Great asset to the FNB team he actually replies to messages when he says he will, listens to you and follows through. This is excellent work ethic, again Mr Hiva, thank you so much. Tried paying internally today again but the system was down, will try tomorrow. :)
MM
Mokgadi M's update11 May 2018, 17:31
Reviewer Update
Hallelujah! After so much drama, Mr Suveer Hiva (sp) was excellent in handling this matter. Great asset to the FNB team he actually replies to messages when he says he will, listens to you and follows through. This is excellent work ethic, again Mr Hiva, thank you so much. Tried paying internally today again but the system was down, will try tomorrow. :)
MM
Mokgadi M's update11 May 2018, 17:32
Reviewer Update
Oh and Ms Naomi, thank you so much ma'am for following it through, if it was in my hands id give y'all a promotion hahaha. Thank you, really appreciate your help.
FNB (First National Bank)
FNB (First National Bank)'s reply14 May 2018, 09:47
Official

Good day Mokgadi,

Thank you for your posting.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

Thank you so much for taking the time to compliment the service you received from Suveer Hira and Naomi Petersen.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.

We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints Team

*** (option one