Who Gives a Damn ?

If there were a minus star, I would pick it.

Why must we be so aggressive to get any action on a simple dispute?

On January 6th, I contacted Secure Chat and was finally informed that the bank would monitor my dispute. On January 7th, I went on the chat regarding the card dispute and noticed that the double payment was still on my account. I filled in all the necessary information, although my dispute didn't fit into either of the two options available. I thought it was better to select one, hoping it would be picked up.

However, I received no dispute reference or correspondence. So today, I went back to Secure Chat. I was asked when my dispute was logged and was told that no dispute had been recorded. I was informed it would take 5 to 10 days to process. This is the first time I heard about this; I was under the impression that if you didn’t log a dispute within three days, it wouldn’t be valid—this is why I contacted Secure Chat again today.

All I wanted to know was whether my dispute had been recorded, as I had not received any confirmation. Today, I was given an email address for debit card disputes, but my issue is with a credit card dispute.

Does anyone really care or follow through in providing their miserable customers with information or feedback?