Who does FNB help financially if it’s not those in need.

I have been with FNB for a while, my salary comes through them, yet I’ve asked them for loan consolidation as I’ve had my father sick from cancer and needed a lot for him medical attention which is quite costly, each time they refuse, mind you they will be the first ones to get their money due to my salary getting paid to them but they are not budging. I have no energy anymore never mind that I get charged huge sums of money in service fee and if I must not have money I’m sure to pay over R500 as soon as I have money in the account. FNB what does it take to help your clients to get out of a financial tangle or it’s only for those with money? I’m even paying over 15k monthly is loans (payday loans) which means I can afford to pay them back because I need to have access to finance because of chemo for my day which isn’t cheap.