Who Deals With Complaints

I wrote a report last week, 4 March 2015, to which FNB sent their usual apologetic response and a reference number 638294. To date I have not had any further feedback. I am asking a FNB employee to refer to the organisational hierarchy structure and give me the names of the Head of First National Trust Services and the Head of First National Wealth Division. I have been asking for this information since November 2014. It cannot be classified information. I will wait a further 24 hours and if I have had no reply, I will write directly to the CEO of FirstRand Group, Mr Nxasana, and inquire if he knows who I can contact. This lack of response is utterly disgusting.