Who changed what?

<p>I banked with FNB for the past six year & somehow this year l have put in more complaints than before.What is really going on?</p> <p>I have noticed subtle changes on my account starting this month.First of all bank charges were deducted 5 days early, l thought they were supposed to be deducted same day as pay day.This is what l originally signed up for.</p> <p>I have also noticed that my account is also called an Easy Account but wait l thought my account was an FNB Gold Cheque Account on different pricing pack than the Easy Account.I just do not remember authorising these changes.</p> <p>Further everytime l call the customer service, they cannot find me by Passport Number.Really FNB this would be the 4th time this year l have complained about not being given the same status or rights as someone who has an id.I have provided you with all my information, why is it so hard to update my details?</p> <p>Someone needs to explain to me what is going on here because l am sick of this incompetence.</p>