Who cares

<p>So I donwloaded the Cellphone app we had to in order to get EBucks. Used it once and then it wouldn't log in again. I hit resend password...and that was the end of that. No mail, nothing. On 1 Nov I logged onto my internet banking and sent off a request to my 'premier banking team', got a mail saying they would be in touch in one day. It's the 17th today. Maybe one day they will get hold of me, maybe not. So I called my 'premier team' today, apparently a Busisiwe Kumalo had contacted me. I was bounced from premier to cellphone to online app department, no Busisiwe, no help until about the 5th person I spoke to. This is not the first time my 'team of bankers' has responded in this way (ie zero response). Does FNB no longer care about us randoms that go by the name of customer. Sorely regret having changed banks. </p>