Who can we speak to?

I write on behalf of a friend who has asked for my assistance because she is dyslexic. We went into Bryanston Branch on Saturday and were politely advised that branches can no longer assist with assistance regarding financial difficulties. If you have a credit card, cheque account, revolving loan, Covid loan you have 5 different numbers to call and deal with a call centre agent. Each product has a different number you have to call. Needless to say I started the long journey and first number I was cut off twice. Would FNB be so kind as to guide me how I can get to speak to one person. Here is a client that is about to default, wants to come to you for assistance rather than run away. No one seems to be able to help. Please guide us.