Who authorized you to transact using my account?

Item: FNB (First National Bank)
Rating: 1
Author: nompumelelomasia N

<p>I am utterly disgusted by the service received from your loans call centre and team of "bankers". A transaction was processed on my account, which wasn't authorized and no one is willing to help to reverse this. i can't believe you actually treat your customers like this. </p>

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

09 Mar 2017, 12:01

Good day Ms. nompumelelo-masia

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply09 Mar 2017, 12:01

Official

Good day Ms. nompumelelo-masia

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

nompumelelomasia N's updateReviewer Update

14 Mar 2017, 10:13

5 days and still counting.... No resolution!!!

nompumelelomasia N's update14 Mar 2017, 10:13

Reviewer Update

5 days and still counting.... No resolution!!!