While i am happy as an FNB customer, the service is very poor...

While i am happy as an FNB customer, the service is poor...

More than a year ago i opened accounts for my kids - which were linked to mine. The issues I am still having:

1. Each of my 6 kids did not receive a card - but duplicated for 2 of them. 2. Even though I received an email confirmation that the accounts were opened successfully and received a card for my one daughter, there is no profile for her linked to mine. So I'm sitting with a card that is pointless.

3. I received a text messaged last week stating that my kids accounts were put on hold as it needs to be verified. This was done already.

4. I have been trying to reach the bank since last week regarding this issue but to no avail...I tried calling 7 times and the call cuts... R300 airtime later. I even sent an online request to open a new account with the hope that someone will call me. Its 5/6 days later and no one has still called me back,.

On another note, the attempts made to contact fnb call centre last week was also to assist me with cell phone banking which i do not have access to anymore....So its been more of a mission not being able to do online transactions....So how much more airtime needs to be wasted before i can actually end up speaking to a consultant.

These are the only reasons why i would want to move to another bank.. There are constant issues with FNB and things are never resolved completely.