TW
Tiffany W
1 reviews | Active since Jan 2019
21 Jul 2025, 13:28
Where's my eBucks, FNB?
Last Friday the 18th of July 2025 I received an in app message telling me I was being credited an annual eBucks award of R1000 or 10,000 eBucks. I selected the option to have the amount credited to my eBucks account because I want to use it to buy electricity (and budgeted accordingly), and was notified it would take UP TO 48 hours to clear. That was 72 hours ago, and I'm wondering why my eBucks balance is still zero. I'm out of pocket now because of this apparent lie, misadministration or another "in-house" ****; and although I am accustomed to being let down by my bank, I would still like to know where are my eBucks, FNB?
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Tiffany W's updateReviewer Update
21 Jul 2025, 15:25I received an SMS to say that FNB would rectify the matter in five working days. This is unacceptable to me as I have acted according to FNB stating my account would be credited yesterday leaving me, an indigent person, out of pocket. This is typical of FNB, swanning about like the billionaire they are, treating ordinary South Africans - their faithful customers - like chumps.
Your "within 48 hours" notification was up 24 hours ago and I expect my money to reflect in my account by close of business TODAY.
Your "within 48 hours" notification was up 24 hours ago and I expect my money to reflect in my account by close of business TODAY.
TW
Tiffany W's update21 Jul 2025, 15:25
Reviewer Update
I received an SMS to say that FNB would rectify the matter in five working days. This is unacceptable to me as I have acted according to FNB stating my account would be credited yesterday leaving me, an indigent person, out of pocket. This is typical of FNB, swanning about like the billionaire they are, treating ordinary South Africans - their faithful customers - like chumps.
Your "within 48 hours" notification was up 24 hours ago and I expect my money to reflect in my account by close of business TODAY.
Your "within 48 hours" notification was up 24 hours ago and I expect my money to reflect in my account by close of business TODAY.