Where's my new card?

I upgraded from Gold to Premier. After several days I heard nothing about my new credit card delivery. I phoned card division on the 23rd of December. The call was a total of 33 minutes long. In that call it was established that my new card had been ordered incorrectly by the person that handled it and it was with the couriers but still in Jhb central instead of on delivery to me in Durban.<br> The person on the phone suggested it get diverted to a branch rather for my collection. I agreed.<br> It was supposed to be sent to Durban North branch. <br> I have still not heard anything. <br> I then emailed the premier bankers yesterday who rep**** incorrectly that it is with the couriers since the 21st. This is incorrect. I have rep**** to the premier bankers but they are now ignoring my emails.<br> <br> This should be a very simple thing to sort out. I am battling to find a reason why I should tolerate this from my bank. It's too easy now a days to simply move banks, is this what you'd prefer?