cB
coen B
1 reviews | Active since Mar 2011
27 Feb 2016, 13:08
Where's my money, FNB?
I always pay my credit card via transfer from my current account.<br> <br> This month FNB thought it wise to, without my consent, put through a debit order from my current account to my Credit Card.<br> <br> On my internet banking it shows it was done on 25/02/2016 - but no money is available on my CC. I called yesterday and after speaking to numerous people, I was assured it takes 24 hours.<br> <br> Well it's now 48 hours and not there yet.<br> <br> Your service s-u-c-k-s big time, I can't believe I am still banking with you.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
29 Feb 2016, 09:18Hello coenb,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878160 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878160 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply29 Feb 2016, 09:18
Official
Hello coenb,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878160 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 878160 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
