cB
coen B

1 reviews | Active since Mar 2011

27 Feb 2016, 13:08

Where's my money, FNB?

I always pay my credit card via transfer from my current account.<br> <br> This month FNB thought it wise to, without my consent, put through a debit order from my current account to my Credit Card.<br> <br> On my internet banking it shows it was done on 25/02/2016 - but no money is available on my CC. I called yesterday and after speaking to numerous people, I was assured it takes 24 hours.<br> <br> Well it's now 48 hours and not there yet.<br> <br> Your service s-u-c-k-s big time, I can't believe I am still banking with you.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Feb 2016, 09:18
Official
Hello coenb,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 878160 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)