SN
Sayin N
1 reviews | Active since Mar 2014
14 Oct 2019, 12:14
Where is the service i pay for?
I have repeatedly requested feedback from my banker and do not get any responses. The matter was escalated to the bankers manager Cylist (*** )and still no answers after several weeks.
I have laid a formal complaint with FNB due to the lack of service and still no response to date. I cannot understand how a bank claims to be number one when I have downgraded my account due to the lack of service and now looking to take my banking elsewhere. there is just no service! Who can I escalate this to?
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FNB (First National Bank)'s replyOfficial
14 Oct 2019, 14:15Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply14 Oct 2019, 14:15
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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