1 reviews | Active since Jun 2019
Where is the service?
So I had transactions go off on my FNB savings account, from somewhere in the states, while my card was in my posession, and the transactions went through with no OTP request.
This happened on 25 September 2021. I reported this to FNB *****, as soon as I saw the SMS's and was told that it would take 7 to 10 working days for feedback.
I waited the full 10 working days, plus one, and then called them again, to find out what was going on to be told yo wait another week. I waited the full week, contacted them again, same thing. Today is a week later, I called them to be told the same thing again.
On top of that, I had to get a new Card, which I got Charged R120 for, for a mistake, that is absolutely not mine.
How long, has one have to wait to get this resolved, this service is disgusting to say the least, and Im really considering moving my funds and business to a different bank. How can we help you, is absolutely not what this bank is about, because nearly 4 weeks later, Im still waiting for a response, and the R6k thats missing from my account, after FNB said 7 to 10 working days. Sies.
I received some of the missing cash back on Saturday thank you.
Im still awaiting the rest of the money that was taken in this ********** transaction, an explanation of what happened here and whether banking with you is safe, and lastly why I had to pay for a new card when as far as Im concerned this is an FNB error that I have now had to pay for.
Im greatful that this is getting resolved, but still very, very disapppointed.
I received some of the missing cash back on Saturday thank you.
Im still awaiting the rest of the money that was taken in this ********** transaction, an explanation of what happened here and whether banking with you is safe, and lastly why I had to pay for a new card when as far as Im concerned this is an FNB error that I have now had to pay for.
Im greatful that this is getting resolved, but still very, very disapppointed.