Where is the communication FNB?

On Saturday night (01/06/2024) I attempted a cordless cash withdrawal. The funds did not dispense but a slip came out saying they did. Then the machine rebooted.

I then did yet another cardless cash withdrawal at the next machine as I needed the money. The first transaction did not reverse.

I then went to the branch on Tuesday morning to enquire and after filling in the form I was told that it takes 24-48 hours. Still no refund, no email and no call from FNB. Just silence. I cannot keep going to the branch as that costs me money for someone to not have answers for me.

I have plenty complaints about this specific FNB branch but I choose not to go there. Complaints that will eventually see me take my cents to another bank.