WHERE IS THE CARD

I sent a review so many weeks ago complaining about the woodbridge (Glen Maraise) FNB branch till this day i have only gotten a email saying they cant get hold of me on my provided number. I responded to that email till this day I have not had any response or resolution to my problem that i had lodged. Anyway as i repaeat myself. I was at the branch on the 9 May 2019 to down grade my account from premiuem and for it to be moved from staff to a normal gold account for lesser charges, the agent said she would do that and the new card would be available within 3-5 working days at the branch today is the 2 July and my card exp month end. Is this a way of FNB telling to move to another bank with cheaper rates and better service. MY PHONE NUMBER IS *** i wonder which number they called on. WHats funny is the very same number that i am providing is the very same number on my profile so, which ever idiot that had the time to sit and type that theyre tried calling me didnt even open my profile.....