MG
Monique G
1 reviews | Active since Feb 2019
25 Feb 2019, 21:20
Where is my settlement letter?
I have requested a settlement letter for my credit card, last week Wednesday. The turn around time 1-4 hours according to the consultant. Now 5 days later I am still waiting for this letter, after numerous follow ups - no feedback from FNB at all. While I am desperately trying to settle this credit card debt, FNB is just ignoring my request, and happily charging their interest daily. Clearly the longer they take to send me this info, the longer they have to charge me. I am really disappointed in your lack of service - I would not recommend FNB to anyone at this stage.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
26 Feb 2019, 09:18Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply26 Feb 2019, 09:18
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)