Where is my new credit card?

My FNB credit card was set to expire at the end of July. In April I received an email from FNB to update my details so they could get my new card to me quickest, which I did. July ended and I heard nothing, I eventually phoned the call centre who told me I'd missed the calls from the courier company and that I should look out for them, I did so but received no calls. Hence I phoned the call centre again and asked for my card to be delivered to my nearest branch and for me to be notified when that was done. To date I have received exactly 0 communication from FNB regarding my new credit card.<br> <br> Apparently this is not a novel experience