1 reviews | Active since Oct 2016
Where is my new cards
On Tuesday you confirmed my credit card. Wednesday you said my cards were ready and the courier will be in contact. Its now Friday still and nothing yet. Now they say only on Monday. Why a whole week, last month for my new cheque card came within 2 days of ordering them.
Hello Graeme-de-kock
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Graeme-de-kock
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***