Where is my money, FNB???

I understand public holidays interfere with debit orders. But when I have a virgin active debit order for R1440 come off, with an available balance of R3896.58, to have it declined, and not reflect back in to my account. I start wondering what the hell fnb has done with my money. On principal, I refuse to pay my virgin active account until I know where my money has gone. This now causes me penalties and the inability to make use of an account that costs me almost R1500 a month...

I then phoned fnb customer service to find out what's going on, to be put on hold for over half an hour, and my call got dropped before anyone got back to me. PATHETIC SERVICE!!!!

Fnb, thank you for being ****** and making my life an absolute inconvenience when I have way more important stuff to worry about. This is a big reason why I'm changing over to discovery, their customer service is 10x better