BA
Benito A

1 reviews | Active since May 2014

19 Nov 2018, 11:43

Where is my money FNB!

I am absolutely disgusted by the service at FNB.

My account was wiped clean by a ********** PayPal transaction. Leaving nothing in my account. I immedaily contact FNB panic- stricken who first inform me that I must contact PayPal or their ***** department.

I eventually contact the ***** department who cancel my cards and tell me it will take three days for the ***** department to contact me back with regards to my query.

Remember I have been left with no money.

I contact them on day 3 and I am now informed that the turn around time is 7 days to be contacted.

I have now resorted to lending money from family.

It is day 9 and I have not heard from the ***** department. When I contact them I hold without any success of reaching anyone.

FNB is constantly advocating that their consumers make use of their debit cards more often for ebucks, safety and points etc. but it seems incapable of dealing with the consequences of ********** transactions.

Where is my money FNB??

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Nov 2018, 13:16
Official
Good Day Benito
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***