WHERE IS MY MONEY!!!!

Why is it that I always have to complain several times before FNB gets back to me? I send reference numbers, emails, I call, get transferred, cut off etc.... When you actually need to speak to a department, you cannot. I dare you to try! You get transferred back to the starting switchboard. They tell you to skip the prompts but you can't. They tell you they are not the correct department and they transfer you. When you have a legitimate problem and you need to speak to someone who can actually fix it then good luck. You have blocked my funds, I have not skipped a payment, I have paid more than triple the required amounts. I have funds that you chargedme interest on but then block it so I cannot use it. Why FNB?