PH
Pretty H
1 reviews | Active since Oct 2015
30 Oct 2015, 14:13
Where is my money?
Today my client Dobbie Trading went to your branch to transfer money from her FNB account into my FNB account. It didn't clear immediately, when we called we were told that it will take an hour. Three hours later we went to the branch and were then told that it takes 1 to 24 hours. My question is where is the money as its not in my client's account and not in mine. Where is my money FNB. <br> <br> The payment was made today at 10:58, trace id VODSJC5QZZRC ***0. Where is my money?
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FNB (First National Bank)'s replyOfficial
30 Oct 2015, 14:31Hello pretty_hlongwane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 802470.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 802470.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply30 Oct 2015, 14:31
Official
Hello pretty_hlongwane,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 802470.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 802470.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)