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Pauline M
1 reviews | Active since Oct 2019
23 Nov 2019, 20:34
Where is my money????
I have previously been very happy with the service I received from FNB. But now very disappointed. Opened a Global account on 6 November as I am departing 2 December for Australia. I transferred R1000 to activate the account. This money has disappeared. I contacted FNB Forex, I have tried secure chat, I have visited my branch. I supp**** my transfer reference number to all. My money is gone and I cannot order a Global card in time for my trip. Sorry FNB but your customer service is rotten.
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FNB (First National Bank)'s replyOfficial
25 Nov 2019, 10:29Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply25 Nov 2019, 10:29
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***