WHERE IS MY MONEY???!!!

<p>GOOD DAY</p> <p> </p> <p>Dear FNB...after email after email, i finally got back the money you deducted without my permission, yet the delivery fee that you also deducted has not been refunded.</p> <p> </p> <p>Ive logged this SO MANY TIMES, that im actually tired of coming back to this platform to get a response.</p> <p> </p> <p>Rahim Salamaan, said that he would personally follow up on my escalation, yet no response from him, or a phone call after ive requested that numerous times</p> <p> </p> <p>Please just refund ALL MY MONEY BACK OR IM TAKING THIS TO THE OMBUDSMAN</p>