kK
kutlwanoah K

1 reviews | Active since Oct 2016

02 Apr 2017, 11:24

Where is my money!!!!

<p>FNB! I made a payment yesterday from an FNB account to another FNB account, to this day I have not received the funds although the "from" account shows that the transaction was successful. As I write this, the money still does not reflect in the recepient account. Yesterday I was informed that this could happen if I do the transcation from a different laptop than the one I usually use. Then I was assured that within twelve hours my money would reflect in my account. Guess what!!!!! More than 12 hours later I'm still waiting. How am II supposed to keep up with my payments and monthly purchases if you guys are so *********** and don't even warn people about your security measures?</p> <p> </p> <p>I have called again today at around 09:00 AM and was assured that the money would reflect within two hours. Guess what!!!! I still don't have my money!!! I left Nedbank thinking you guys are better but you're all equally ***********!!!!! You have placed my money on hold without telling me why and you don't even answer your phones!!!!</p> <p> </p> <p>FNB YOU ARE PROVING TO BE A USELESS BANK!</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2017, 10:47
Official

Good day Ms. kutlwanohutamo

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***