1 reviews | Active since Jan 2016
Where is my money?
<p>I had opened an FNB account about 7 months ago. My mother withdrew cash from my account in Albert Luthuli Hospital Absa ATM in June 2016.</p> <p>The 1st withdrawal of R3000 was received however the 2nd withdrawal of R1000 was not received but my account was debited???</p> <p>I have queried this with FNB and I did not get any proper feedback.<br />Surely there are camera's that can show my mother did not get the R1000 from the ATM.</p> <p>Who is going to reimburse me this money? And how much longer must I wait?</p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)