iF
irmgard F
1 reviews | Active since Aug 2012
20 Jun 2019, 08:21
where is my money
I would like to express my anger at this institution. I had a Gold Cheque Account and closed it as the charges were exorbitant. I then enquired about the Easy Account and were advised there is only a minimal monthly fee of R59. With R3 internet banking transactions or payments. To date, from last month, my account was debited by at least R210. My account is now in a minus, and I had no pending debits. Please just pay back these unnecessary costs so my account can go back to a positive balance.
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Replies (2)
FNB (First National Bank)'s replyOfficial
20 Jun 2019, 10:53Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply20 Jun 2019, 10:53
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
iF
irmgard F's updateReviewer Update
24 Jun 2019, 11:11And still no feedback. I think I also need to consider switching my bond as well, as I got a very competitive rate from SA Homeloans, which gives me a lower interest rate, and also a loan, and the repayment is lower than what I currently pay.
iF
irmgard F's update24 Jun 2019, 11:11
Reviewer Update
And still no feedback. I think I also need to consider switching my bond as well, as I got a very competitive rate from SA Homeloans, which gives me a lower interest rate, and also a loan, and the repayment is lower than what I currently pay.