1 reviews | Active since Nov 2013
Where is my money?????
<p>I asked for an account downgrade but before they actioned my request (Gold Cheque to Easy Save), i had just under R200 in my account but after the switch, they wiped my account clean!!! HOW IS THIS POSSIBLE? <br /><br /></p> <p>WHAT ARE THE CHARGES for switching an account, if any? Why wasn't I warned that there would be charges? <br />My ebucks, my savings pocket and my account were all wipes clean. Left with R7, R28 and eb57. From like R57, R178 and eb175 respecitvely (approximatly). <br /><br />I transfered money into my new account this weekend, but lo and behold, it's not reflecting when i log in onto onlne banking or on the app. I have the sms that says money went it, but where it is is beyond me. <br />Debit orders went off yesterday and now my remaining balance is suspicious because R175 has disappeared from my account again!!!<br /><br />Can somene please carify what is going on with my account and my funds immediately. SORT THIS T.H.E.F.T out immediately please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Hi FNB
My sincerest apologies for this. Your agent called me and I explained everything to her.
Pick N Pay delayed to take money from my account, so when they eventually deducted the money, i'd forgotten about the purchase.
I actually need to give you guys a HUGE THANK YOU for always being so quick to respond to my complains.
I won't lie - FNB, while it may be painful dealing with you sometimes, YOU guys are definitely in a league of your own. Complaints get resolved super fast and RB Jacobs is just amazing at helping calm irrate clients down.
Digital banking is in a league of it's own, and this is coming from me - who ran away from FNB to Standard Bank.
Everything is just so much more user friendly with FNB. So well done you guys!!!
Hi FNB
My sincerest apologies for this. Your agent called me and I explained everything to her.
Pick N Pay delayed to take money from my account, so when they eventually deducted the money, i'd forgotten about the purchase.
I actually need to give you guys a HUGE THANK YOU for always being so quick to respond to my complains.
I won't lie - FNB, while it may be painful dealing with you sometimes, YOU guys are definitely in a league of your own. Complaints get resolved super fast and RB Jacobs is just amazing at helping calm irrate clients down.
Digital banking is in a league of it's own, and this is coming from me - who ran away from FNB to Standard Bank.
Everything is just so much more user friendly with FNB. So well done you guys!!!
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***