Where is my money?

I EFT'ed a sum om money from my FNB private clients account into an ABSA bank account on 4 May 2017. I was later in the month contacted by ABSA Bank asking why I have not paid my car installment? After sending them the proof of eft they then made me aware that the ABSA bank account does not exist therefor the money should bounce back into my FNB account within 2 weeks. As I am a private banker I tried to contact my private banker Alan, to assist me with this situation. He did not to reply to any of my emails nor return any of my calls. I the went into the FNB branch at Somerset West mall and told by the bank manager that I must wait in queue which was estimated at 1hour wait to see a consultant. He was unable to assist me. A consultant advises me that I need to do a money recall form. I did as she said and waited for them to contact me. By July 2017 I still had no contact from ABSA Bank or FNB to inform me where my money is and when will it be returned? August I went into the ABSA branch to get proof from the vehicle finance division proving the money did not go into the account. I spoke to the branch manager at the ABSA bank Somerset West Mall and told her which employee gave me the incorrect bank account. She then proceeded to tell me that this staff member is outstanding and has been working there for 11 years so she can't see how this amazing employee could have given me the incorrect information. I then went back to FNB and waited again for and hour and a half in a queue to enquire about how far they are with my situation. I was then informed that the recall form is on the system but hasn't been sent. The consultant then assured me that she would make sure my personal banker will get back to me (I still have not heard from Alan) and that she would follow up in the week. She called to say they are processing it and it should take 7-10 working days. It is now the end of August. It has been 4 months and no one can trace my money. I am a private banking client and this is how I'm getting treated. When am I getting my money back? Why should I have to wait so long for my money? Why am I always forced to spend the day in a queue when you are supposed to get back to me? Surely this is not the service that FNB promises and provides their clients? I look forward to hearing from you soon.

Kind Regards Tiffany Sansom