Where is my money?

I made two previous complaints about FNB to which they responded, but made a further mess of my account rather than fixing it. I then rep**** to them last week Thursday - 5 days ago - and still they have not bothered to get back to me. I need someone other than the lady that have been working on the account to please help me as she has made a complete and total mess of things. After twice doing contrary to what I asked to fix my account now she can't understand where the payment is that I made into the budget facility via the online \funds to budget"option. The payment is missing and I want to know where my money is. How hard is it to understand that a payment makes the balance go down. After recapturing everything the balance is back to it's original balance .... so where is the payment reflecting???? FNB must sort this out immediately as this has been going on two weeks now. When you contact me I will provide you with the two complaint reference numbers. By the way..... I'm still waiting for her to respond to my last email from 5 days ago. <br> <br> """