1 reviews | Active since Mar 2011
Where is my ebucks?????
How does one just lose ebucks earnings? That's basically what I was told earlier by an ebucks consultant. A few things were not explained to me when I was basically coerced into an upgrade, like I will lose all my ebucks earned from 1 May to 30 May if the upgrade is implemented on the 31st of May. So now my question is what happened to the ebucks I earned for the period of 1 May to 30 May? How does that just disappear into thin air? The expenditure from my side for that period is definitely still visible. I have bank statements to prove it. So why am I not entitled to the ebucks I earned for that period? Or is Private banking liable for the cash equivalent of the Ebucks I lost because they didn't play open cards with me. Or why couldn't they have waited 1 day to implement the upgrade. The only reason I'm still with FNB is because of the ebucks.
Good day Claudia,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Claudia,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)