WHERE IS MY DELIVERY

I app**** online for a phone and a sim card where i retrieved a sms it approved.<br> I waited a whole week for a sms saying delivery will happen when i later phoned they said the driver will definitely contact me and nothing happens on Friday i received a sms stating that twice to phone me when i phoned back i was kept on hold for a hour and a half and afterward stating that i will only be receiving a sim card after being transferred from one department to the next whereas no one would help me and i almost spend 3 hours on the phone at my own cost i hang up after visiting a branch they told me they cant help me i need to speak to fnb connect and i still having received a callback from the couriers or fnb. Now im just wondering if they going to charge me R700.00 per month for stuff i NEVER received.<br> I'm a fairly new customer and is appalled by their customer service!!!!!!