Where is my credit card ?

Customer service is appalling ! I was called by Takealot Delivery that my credit card was going to be delivered to me on 2 January 2020 between 08h00 - 17h00. I said I wasn't going to wait for them for the whole day and was not interested in paying for a smaller delivery window. They agreed to deliver the credit card to the FNB Rondebosch branch. They would let me know. Of course, I have heard nothing. I phone Takelot on 3 Jan to be told that it has been dispatched from their Jhb office and it is on its way. What ? Then where is my card. No, they don't know but it should arrive on Monday. What ? Who has my card ?! No, they don't know. So, I phone FNB Premier because I am a PREMIER CLIENT OF FNB !!!! Oh, they will escalate it so that the card will be delivered to the FNB Rondebosch branch. So, now I sit with an expired credit card in my wallet and nobody can tell me where my new credit card is. Why can't I just go into my FNB branch and get a new card issued right there and then ? All this technology and outsourcing partnerships are wreaking havoc with your customer service. And when I call you to tell you someone has been making transactions on my credit card ? What are you going to do then ? Put me on hold ?