Where is my credit card?

Item: FNB (First National Bank)
Rating: 1
Author: Paul V

I'm a 76 year old client with FNB. My credit card expired in January 2019. I received an sms to inform me that I need to collect it at the branch. When I got there they say its with the courier services (DSV) and that they will deliver it to my doorstep. I have been in contact with DSV courier services and to date did not receive me credit card. Than I have email FNB complaint centre and they have said they will sort it out. After a month I have to remind them that my issue was not resolved to date and they rep**** to say the card it at the branch. When I got there today still no card. So where is my card? It seems it is a cat and mouse game now. Who is lying. What did DSV do with my card? Why gave it to them when in the first place they have said the card is there for collection at the branch. How can they do this to me?

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

30 Mar 2019, 09:33

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply30 Mar 2019, 09:33

Official