1 reviews | Active since Mar 2009
Where is my Credit Card
<p>I app**** weeks ago for a secondary card for my daughter and never heard back from FNB. I raised a query at FNB premier and never received feedback ~ CAS- ********** -H9T8T1. Yesterday I called FNB premier and was advised the couriers had been calling a number that I did not provide, FNB updated my number and I was assured I would be contacted before close of business on Mon 19 Aug. Its now 5pm on the 20 Sep and still no call and no card. In all of this correspondence not once has FNB contacted me. It has been my experience banking with FNB premier that I am paying more and slowly having all benefits removed, this applies to the Slow Lounge, personal banker and more. Its simply not good enough. Please ensure that you get me this card by the end of theis week or you can cancel it.</p> <p> </p>
Good day afristar,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Premier banking complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day afristar,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Premier banking complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)