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carl.visagie carl.visagie

1 reviews | Active since Nov 2016

08 Dec 2016, 10:08

WHERE IS MY CREDIT CARD?

<p>I have a credit card and my grandmother has a linked credit card to the same account.</p> <p> </p> <p>In September I received an SMS that a currier will be delivering my credit card on a certain date.</p> <p>They called and said that they can deliver it earlier. I said no because my grandmother who had to sign for the card was in Pretoria at the time. So the arrangement was to deliver the card on the date which was agreed to in the fist place.</p> <p> </p> <p>It is now December, the card never came. </p> <p> </p> <p>When I called FNB they made me call the currier service myself..... They curier company affirmed that the card has been delivered but failed to provide any proof as to whom has signed for it.</p> <p> </p> <p>Today I have contacted FNB and they have confirmed that the card has not been delivered.</p> <p> </p> <p>Previously in November I also contacted FNB and they said that the will cancel they unclaimed card and will order a new one... Once month later this review was written.</p> <p> </p> <p>What is worse than the feeling of getting to the front of a Q with a full trolley when everything is put in bags and the card states "invalid", with all eyes on the person who is supposedly paying.</p> <p> </p> <p>I have been with FNB ever since they have taken over Saambou, which is quite a number of years.</p> <p> </p> <p>This is ridiculous!!!</p> <p> </p> <p>The bank fees are so high and the service so low.</p> <p> </p> <p> </p>

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Replies (7)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Dec 2016, 10:16
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

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carl.visagie carl.visagie's update08 Dec 2016, 18:24
Reviewer Update

No further response..

FNB (First National Bank)
FNB (First National Bank)'s reply09 Dec 2016, 08:21
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

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carl.visagie carl.visagie's update30 Dec 2016, 15:46
Reviewer Update

Hi please note that the card has been received. No pin was included. When activated the consultant said that the pin might be the same as the previous one. It was not... im sitting with a card thad i have no pin. Please help

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carl.visagie carl.visagie's update31 Dec 2016, 00:56
Reviewer Update

I would like all the fees paid for the use of an additional credit card back as there was no card to use. Starting from the expiery of the previous working linked credit card up to 8.12.2016. Why must I pay for a service that not available. This is pathetic!

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carl.visagie carl.visagie's update31 Dec 2016, 14:11
Reviewer Update

Please assist me else i will have to go to small claims to try and resolve this issue.

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carl.visagie carl.visagie's update03 Jan 2017, 15:25
Reviewer Update

Still no response