MM
Mpho M
1 reviews | Active since Apr 2011
24 Nov 2015, 07:02
Where is my card?
I upgraded to a platinum cheque account over a month ago. I received an SMS telling me that my card has been delivered to the Vanderbijlpark branch whereas I stay in Johannesburg. I reported this and I've been waiting for over a month to get this card whereas I was assured that it would be couriered to me at no cost within 4 days. I'm paying for this service so can I get my card please.
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FNB (First National Bank)'s replyOfficial
24 Nov 2015, 09:30Hello Mokalaboni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818469.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818469.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply24 Nov 2015, 09:30
Official
Hello Mokalaboni,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818469.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 818469.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)