WHERE IS MY ACCOUNT!?

My FNB Business cheque account was overdrawn and I received a sms to settle the account by 03 November or else the account would be deactivated. Last week the account was deactivated and everything in my savings account was taken by FNB. I called asking why and was told that what was in my savings account was used to settle my balance when the account was closed.

My question to you is, who gives you permission to just take money from accounts? If you had decided to take money from the savings account then why close the cheque account?

Each time i call to get an answer I get call centre agents who clearly haven't been trained to handle queries or just don't have the sense to deal with customers. I demand an explanation as to why the account was closed a MONTH before the time I was given to settle the balance?

I now have house my personal account to conduct business as I can not have business standing still waiting for this to be sorted out.