Where is FNB?

Good morning Mr. Fnb

3 days ago an atm "swallowed" my bank card and within minutes my funds had been withdrawn (******)

I immediately cancelled my card and made a case with your ***** department. To date I have not received a call from fnb or your ***** department.

I called your ***** department for a follow up only to be told "our system is very slow please go on your banking app and speak to a secure banker.

After being number 122,144 and 178 in the queue I finally get through to a human who tells me I must contact the ***** department (what?!?)

Not only have I wasted airtime and data running after you but I am still no closer to any answers regarding my ****** money.

Now , I have been with fnb for 11 years and like clockwork you take my monthly fees and when it's time for you to do the job I pay for, you are nowhere to be found.

Firstly I would think that they thousands of bank fees I have paid over the years would ensure that my hard earned money is protected from ********* but since you cannot guarantee that, I expect a answer as to what is being done to refund me.

Tell me Mr. Fnb , how do you expect me to buy electricity or put petrol in my car, pay my debit orders or feed my kids?

To add further insult I am now in the negative in my bank account because not only did you charge me R120 for a new card but you also diligently collected your monthly fees while I sit here with nothing because you could not protect my money!!!

I beg of you Mr. Fnb give me my money back!

Yours Sincerely Moneyless Chantelle Grieb