where has my card been delivered??

On the 31/08/17 my cheque card expired ,prior to that 26 July 2017 I got this sms " FNB :-) Your FNB Visa Cheque card: will expire at the end of next month. You will be notified by sms when your new card is ready for collection." then weeks later on the 31st July 2017 I got this sms "FNB :) Your card for acc.. ****is ready for collection at PRETORIA branch. Original ID and Proof of Residence NOT older than 3 months required."

1.PRETORIA is a very big city ,with a lot of FNB branches,I then took it upon myself to call FNB customer service so I can trace the branch my card was delivered!

I got taken from pillar to post ,the one consultant told me to contact the courier department and gave me this number ********** they asked for the tracking no/I'd number of which I provided,then I got told there's no card linked to my ID number and I must contact CCD courier company : ********** they also wanted the same I'd number or trace /tracking number which I provided ,they also advised that they do not have my ID number on their system and I should contact FNB again to ask for their other courier company DSV .

This is highly unfair treatment for me to receive from my bank ,why do I need to spend so much money calling being transfer from one department to the next ,wasting my airtime and time to b sorting out such a mess I did not create ?uncalled for !

I do my banking at one branch Lynwood branch (The Grove )why was my card delivered to a branch I have never set foot in ?a branch that is not specified in the sms that I received !?

Im in a dilemma ,how am I supposed to access my account because my card is idling at a "PRETORIA "branch?

I'm highly disappointed and shocked by such service from FNB,I really expect more!

FNB, how can we NOT HELP YOU!?